Expat Community > Ecuador

ACSGuayaquil
Joined 2016
Posts: 24

Message for U.S. Citizens: DHL Passback Service for U.S. Passports

8 years ago

The U.S. Embassy in Quito and the U.S. Consulate General in Guayaquil are pleased to announce the implementation of a passback service for U.S. passports and Consular Reports of Births Abroad (CRBAs) beginning August 26, 2016, in conjunction with DHL. This customer service initiative will enable you to pick-up your U.S. passports and/or CRBAs at a DHL office of your choice instead of at the Embassy or Consulate General.

After your U.S. passport and/or CRBA application is approved, payment for the DHL passback service may be made at any of DHL’s three main offices in Guayaquil, Quito, and Cuenca; addresses will be provided to customers at the time of application. DHL has agreed to provide this service for $15, plus IVA, per passport and/or CRBA. Payment may not be made at the Embassy/Consulate General.

The Embassy/Consulate General will notify you via email once your documents have arrived, and you will be able to track them via DHL’s website two working days after receipt of the notification email. DHL will deliver to all locations in mainland Ecuador within three working days and within five working days to the Galapagos Islands. DHL will hold the passports and CRBAs for 30 days. Documents not claimed within 30 days in DHL’s possession will be returned to the post at which you submitted your application. This service is voluntary, and applicants may elect to return to the Embassy or Consulate General to pick up their citizenship documents.

Additional information regarding this passback service can be found on https://ec.usembassy.gov/u-s-citizen-services/.

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