Expat Community > Luxembourg

CBinLux
Joined 2014
Posts: 3

Orange not terminating my contract - help

10 years ago

I moved to the USA a year ago. Before I left, I notified Orange that I am terminating my contract. They told me to send a letter from my employer, lease termination and a letter requesting to terminate the contract. I did that. To my total surprise, I kept getting bills from them. I called in and was told that they did not receive the documents. I re-sent them. I still received notices. I called in again, the same scenario, I re-send the documents. I still received bills. Then I emailed them, attaching the documents. I followed with a phone call, but got nowhere with the representative.

Finally, after another four months or so, they called me and said that the service was stopped, 11 months after I first cancelled it! Now they still want me to pay for the 11 months it took them to finally stop charging me!
Does anyone know what to do?

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