PRA renewal ID card. My ID card expired October 12-2019. To renew the card for another 3 years I completed all necessary paperwork. Paid my fee of pesos 1650 to SRRV Land bank account. October 5-2019 I sent all papers with LBC to PRA Head Office Citibank Tower Makati. PRA did not respond receiving papers. Tried to contact PRA by phone. Wrong number. Sent Email to [email protected] & [email protected] No answer!! I really got fed-up. November 3-2019 I contacted http://www.foreign-assistance-center.com FAC is accredited by the Bureau of Immigration and Philippines Retirement Authority. Within 3 days I received FAC E-mail with copies of all documents requesting: Please send us ASAP your LBC Branch, where we can send your New ID. What SRRV-PRA could not accomplish during one month the Foreign Assistance Center solved my problems within 3 days. Chapeaux!! When you need any help I will recommend FAC. Greetings to all.