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Anyone exchanged their foreign driver's license recently?

3 years ago
I exchanged my USA driver's license for a Portuguese one about a year ago, and now my wife tries to do the same. However, apparently the process has changed again (or we are talking to another clueless bureaucrat).

Since COVID, they created an online form (https://www.cognitoforms.com/IMT6/PEDIDODETROCADET%C3%8DTULOSDECONDU%C3%87%C3%83OESTRANGEIROSV2) where one can submit scanned documents. She submitted the same documents I did last year:
* Certidão de Autenticidade (Record from the DMV certified by the Portuguese consulate in San Francisco).
* Cópia da carta de condução
* Atestado Médico Eletrónico
* Cópia do documento de identificação

However, she got a response:
"A declaração que nos envia do Consulado de Portugal não é aceite pelos serviços. As declarações têm de ser pedidas ou nos serviços emissores (o correspondente ao IMT) ou no Consulado cá em Portugal do país emissor da carta de condução."

Their website still requires an abstract certified by the consulate, but as an IMT employee told me in the past - the website is always wrong and nobody cares to update it :-(

Has anyone went through the DL exchange process recently? What have worked for you?

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