Expat Community > Thailand

SeaDawg
Joined 2005
Posts: 2

Warning About Fujistu Tech Service

19 years ago

The AC electrical connection on my Fujitsu ;aptop computer went bad so I called their repair centre to arrange a replacement. It took them six weeks to get the part, resulting in my having to hold the connection with one hand while I typed with the other for several weeks. When I took the laptop in to the service center, it was Friday, two days before Songkhran. I clearly and emphatically told the technician that if he couldnt have the computer back to me in two days, not to do anything as I couldn't be without it for the additional four days of the holiday. He promised it would be done Sunday morning. I called him Saturday morning and he again promised it would be done Sunday before noon. When I called again Sunday morning to arrange pickup, he told me he had broken something and the computer now didn't work at all, and needed to be sent to Bangkok. I told him just to put it back to how it was when I brought it in and he again said he had broken something and now couldn't turn the computer on. Two weeks later I got the computer back, having possibly lost maybe 200,000 baht in income, enough to buy the two new computers we had planned to in early autumn. And on top of that they charged me 2,000 baht for the service. To make this perfect, two weeks after I got the computer back, the exact same thing is wrong with it, that I brought it in for originally - the AC electrical connection is bad and doesnt provide power to the battery. Of course I complained to Fujitsu Thailand and their answer? Bring it in and we'll fix it again - no problem! Are you kidding? Fujitsu cost me a fortune in lost income and for absolutely nothing. Now they expect me to bring it in again and risk the same abuse. As far as I am concerned they owe me 200,000 baht or at least the two new computers I was planning to buy with the money. My only option now is to bring legal action against Fujitsu and to publicize this as much as possible through the press and the internet, which should get this mess noticed by millions of computer users worldwide.

SJB Global

SJB Global is a top-rated financial advisory firm specializing in expat financial advice worldwide, offering retirement planning & tax-efficient solutions with a regressive fee model.
Learn More

SJB Global

SJB Global is a top-rated financial advisory firm specializing in expat financial advice worldwide, offering retirement planning & tax-efficient solutions with a regressive fee model.
Learn More

Living in Thailand Guide

Did you know the Thai national anthem is played twice daily throughout the country? Do you know what the "Wai" is? Expats in Thailand share tips for living in Thailand.

Thailand Forum
Join our Thailand forum to meet other expats and talk about living in Thailand.

Contribute
Help other expats and newcomers by answering questions about the challenges and adventures of living in Thailand.

Best Places to Live in Thailand

If you're thinking about living in Thailand, here are the 15 Best Places to Live in Thailand in 2023.

Healthcare in Thailand

Expats in Thailand share tips and advice about healthcare and health insurance in Thailand. Advice about hospitals in Thailand, the availability of prescription medicines, using Tricare in Thailand and more.

Cost of Living in Thailand

Expats offer insight into the cost of living in Thailand.

Moving to Thailand Guide

Moving to Thailand requires a lot of research. There are many important considerations, and expats already living in Thailand are the best source of information.

Real Estate in Thailand

Real estate listings in popular cities and towns in Thailand.

Pros & Cons of Living in Thailand

Take off your rose-colored glasses and learn what expats have to say about the biggest challenges and the greatest rewards of living in Thailand.

Retiring in Thailand

Advice for people retiring in Thailand.

10 Tips for Living in Thailand

If you've recently arrived in Thailand, here are 10 tips for digital nomads living in Thailand.

Additional Information:

Visit our Thailand Index for a Full List

SJB Global

SJB Global is a top-rated financial advisory firm specializing in expat financial advice worldwide, offering retirement planning & tax-efficient solutions with a regressive fee model.
Learn More

SJB Global

SJB Global is a top-rated financial advisory firm specializing in expat financial advice worldwide, offering retirement planning & tax-efficient solutions with a regressive fee model.
Learn More

Contribute
Help others in Thailand by answering questions about the challenges and adventures of living in Thailand.

Login

Or, Send Login Link

Expat Community > Thailand

Warning About Fujistu Tech Service

Login