Expat Community > Colombia

Elexpatriado
Joined 2017
Posts: 7234

Bancocolombia Cardif protecion Integral scam

1 year ago

I recently saw a couple charges on my BancoColombia account I wasnt familiar with.

2 charges for 27,140 to Cardif Protecion Integral.

After talking to my branch, it turned out it is a subsiduary of BancoColombia, that enrolled me without my previous knowledge, in an insurance policy IRONICALLY for " fraud Protection".

To make a long story short, we had to phone this company from the branch to discontinue the " policy". I spent 3 hours at the branch tryiing to do this but kept running into road blocks, the company kept hanging up,( at least 8 times) passing me from assesor to assesor, etc.

Finally, i got into the in the office of the branch manager, who.tried to help me. We phoned the subsiduary on a different line and I was able to get the " policy" cancelled..well at least thats what they told me..they gave me a " número de radicalizacion".

To make matters worse after I complained to the fellow at the Cardif subsiduary on the line how pizzed off I was the guy was still trying to convince me to..keep the account.

I told him no, who do you think I am? I have zero confidence in your company ..dont you understand Spanish? no is no!

I passed the phone to the branch manager and she told him again I was really pizzed off with the situation..so please cancel the "policy"

Which suposedly they finally did.

I couldnt get a refund for the 54 mil they charged me , because suposedly that is a different process..I just hope they dont try anymore scams like this.

I dont know, but taking money out of a clients account via a 3rd party (whether a subsiduary of the bank or not) without their consent and then making it extremely difficult to prevent this in the future is pretty damn corrupt, isnt it?

I imagine their idea is to try this with 2oo,ooo of their higher-end clients, hoping 10% wont notice. They can scam an a fair chunk of change that way..

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