Expat Community > Colombia

ChipW
Joined 2020
Posts: 276

Schwab bank

11 months ago

I got screwed-over by Schwab this week: on Tuesday somebody somewhere at Schwab canceled my debit card by mistake. I didn't know until I tried to use it on Thursday when the cash machine refused to give me cash. Since then I have been on the phone with at least 7 different people at Schwab, in 3 different departments, for more than 3 hours in total, and where am I? With no cash on hand and no way to access my account. Oh, they can't reactivate my card because it was more than 24 hours when I notified them of the problem THAT THEY CAUSED! So, what have they done? They just today ordered and sent me a new card. They are sending it FedEx and should arrive by the middle of next week. Wow, gee thanks Schwab, that's real useful for today and every day between now and then!

I tried Western Union, but they seem to be having problems with connecting to my Schwab account. Even a person at Schwab called WU and spoke to them directly about the error message shown on the website, and got nowhere with them.

I tried remitly and wise and one other I don't recall but it appears they don't allow me to pick up cash. They send money to another bank account or to some e-wallet thing. I know nothing about e-wallet whatever it is, is it even useful here in Colombia when buying food?

I've always had great service with Schwab, but this week they really screwed me over.

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