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Change in luggage allowance rules

12 years ago
I got a surprise today from American Airlines, who had been telling us that we could each (my wife and I) bring 4 suitcases into Quito from the US as long as paid an extra charge. Today we called and they said that there was an"embargo" in place as of June 8th, and we would no longer be allowed to bring in more than 2 suitcases per person. Further, the person told us that if we gave up our tickets into Quito, and booked a new flight into Guayaquil, that we could bring extra suitcases, as long as we were willing to pay the extra luggage fee. However, they warned us that customs were likely to charge us an unpredictable amount, possibly several hundred dollars per extra suitcase. Has anyone else heard of this situation, or perhaps it is something that has been common knowledge among some, but that we had been misinformed by our airline up until today. Any thoughts, any of you?

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