Expat Community > Ecuador

jmc941
Joined 2010
Posts: 27

USTV NOW

12 years ago

I have not been able to sign on to my free account so I contacted USTVNOW & this was their answer...Thought you should know.

Operator: Sol Dave Dumagat ([email protected])
User: Manuel Calvo ([email protected])
Opened: 2012-10-03 07:14:53
Updated: 2012-10-03 09:28:21

Status: Open
Department: Sales
Identifier: X93DMC1ZCOJ6

At 2012-10-03 07:14:53, Manuel Calvo ([email protected]) wrote:
I sign in and when I click on a program to watch I get an upgrade screen that does not allow me to open the channel I want to watch. What do I have to do to watch free TV?
Thank you

At 2012-10-03 08:53:33, Sol Dave Dumagat ([email protected]) wrote:
Hi Manuel,

Our apologies.

We implemented bandwidth priority to paid accounts since May of this year.

When bandwidth reaches a certain level, bandwidth gets reserved for paid accounts. This is to be fair to our paid subscribers.

This does not mean that Free accounts no longer have access, it will just be temporary until the bandwidth issue clears up.

Also, access to other devices, like Roku, iPad, iPhone, mobile devices, etc. are now reserved to paid accounts. Access will be restricted to the website on your computer, laptop, mac etc.

To upgrade, you can check our current promos on price plans here: http://www.ustvnow.com/oc/faq.php?q=20

Best regards,
Dave

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