I have been using the IPTV service of Expat Vision for a number of years and whilst there have been outages or prolonged freezing from time to time this has generally not lasted for longer than a few weeks.
Presently however I am having a protracted problem now going into months.
The TVSP has suggested that the issue was most likely with the ISP however previously the ISP was PLDT and currently it is Starlink yet the problem remains the same. Both ISP assured me there was no issue with their service and both are at fiber feeds of 200 Mbps and with very low latency.
At peak hours between 19.00 and 23.00 I get freezing - it is not constant but erratic between these times - it was not happening during off peak hours but now it has started to do so.
The server generally used is Singapore however in trying the other test channels from different international servers I get the same result. I am attaching a screenshot showing ping test results to the Singapore server which show numerous time out's which i think to be the problem however EV assures me it is not.
In speaking to Expat Vision they assure me that they have other customers in Davao where I am based ( and throughout the Phils ) and they are not reporting similar problems.
I would like to ask if any of the members have a current or previous contract with EV vision and if so what is or has been their experience with the service.
Furthermore any advise from any teckies on how to deal with this problem would be appreciated.
Presently however I am having a protracted problem now going into months.
The TVSP has suggested that the issue was most likely with the ISP however previously the ISP was PLDT and currently it is Starlink yet the problem remains the same. Both ISP assured me there was no issue with their service and both are at fiber feeds of 200 Mbps and with very low latency.
At peak hours between 19.00 and 23.00 I get freezing - it is not constant but erratic between these times - it was not happening during off peak hours but now it has started to do so.
The server generally used is Singapore however in trying the other test channels from different international servers I get the same result. I am attaching a screenshot showing ping test results to the Singapore server which show numerous time out's which i think to be the problem however EV assures me it is not.
In speaking to Expat Vision they assure me that they have other customers in Davao where I am based ( and throughout the Phils ) and they are not reporting similar problems.
I would like to ask if any of the members have a current or previous contract with EV vision and if so what is or has been their experience with the service.
Furthermore any advise from any teckies on how to deal with this problem would be appreciated.
