The AC electrical connection on my Fujitsu ;aptop computer went bad so I called their repair centre to arrange a replacement. It took them six weeks to get the part, resulting in my having to hold the connection with one hand while I typed with the other for several weeks. When I took the laptop in to the service center, it was Friday, two days before Songkhran. I clearly and emphatically told the technician that if he couldnt have the computer back to me in two days, not to do anything as I couldn't be without it for the additional four days of the holiday. He promised it would be done Sunday morning. I called him Saturday morning and he again promised it would be done Sunday before noon. When I called again Sunday morning to arrange pickup, he told me he had broken something and the computer now didn't work at all, and needed to be sent to Bangkok. I told him just to put it back to how it was when I brought it in and he again said he had broken something and now couldn't turn the computer on. Two weeks later I got the computer back, having possibly lost maybe 200,000 baht in income, enough to buy the two new computers we had planned to in early autumn. And on top of that they charged me 2,000 baht for the service. To make this perfect, two weeks after I got the computer back, the exact same thing is wrong with it, that I brought it in for originally - the AC electrical connection is bad and doesnt provide power to the battery. Of course I complained to Fujitsu Thailand and their answer? Bring it in and we'll fix it again - no problem! Are you kidding? Fujitsu cost me a fortune in lost income and for absolutely nothing. Now they expect me to bring it in again and risk the same abuse. As far as I am concerned they owe me 200,000 baht or at least the two new computers I was planning to buy with the money. My only option now is to bring legal action against Fujitsu and to publicize this as much as possible through the press and the internet, which should get this mess noticed by millions of computer users worldwide.
